4 - 10 working days (exc. Sat, Sun and public holidays). We will ship out your order within 1 - 3 working days, and courier delivery is estimated to further take another 3 - 7 days. Any delay due to unforeseen circumstances will be notified via email.

Unfortunately, we can only give you an estimated delivery time based on historical information provided by our courier partners.

When your order is shipped out from our warehouse, you’ll receive an email with tracking details.

A signature is required upon arrival so to make sure it is delivered.

First, check with your concierge or reception in case the parcel has been delivered to them. Still no luck? Email us at info@artifati.com with your tracking number and order number and we’ll sort it out.

MYR6.50 flat fee per order to West Malaysia.

MYR14.00 flat fee per order to East Malaysia.

Free shipping for order MYR100 and above.

Shipping is free for order MYR100 and above.

Customers from other country can email us directly at info@artifati.com, let us check if we are able to ship to your country.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

We will charge a flat fee of MYR15. to process each return request and this fee will be deducted from the total refund value. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@artifati.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return fee = MYR15 per order

Total refund = item price paid - discount applied - MYR15

For example, Lion bought 5 prints at MYR10.90 each in one order, item price paid (MYR10.90 x 5) + delivery fee (MYR5.00) = total amount paid (MYR59.50)

Lion returned 4 prints.

Total refund = item price paid (MYR10.90 x 4) - discount applied (MYR0) - return fee (MYR15)

Total refund = MYR28.60

Note: There will be no refund for problem orders as we will resend a new item to you.

There are costs for us to collect the item/s from you and process your refund. These costs are not included in our pricing in order to keep our price honest.

We try our best to ensure our products are of a high quality, and that the correct items are in the box before they leave the warehouse. 

However, if you happen to receive a damaged, defective or incorrect item in your order, please inform us via email, live chat or WhatsApp. Include the following information and we will let you know what happens next: 

1. Your order number 

2. What’s wrong? Let us know what the problem is 

3. Pictures of the item(s)